Frequently Asked Questions

Welcome

Thank you for considering Solare Patio Guild for your outdoor living needs.

Whether you're creating a relaxing backyard retreat, designing an outdoor kitchen, or furnishing an entire outdoor living space, we're here to make the buying process as simple and transparent as possible.

Our goal is to provide exceptional products, transparent communication, and outstanding customer service from the moment you begin shopping until your order is delivered.

Below you'll find answers to many of our most frequently asked questions. If you don't see the information you're looking for, our team is always happy to help.

Email: support@solarepatioguild.com

Phone: (347) 470-2339

Ordering

How do I place an order?

Shopping with Solare Patio Guild is simple. Browse our collections, select your preferred product, add it to your cart, and complete our secure checkout process. Once your order is placed, you'll receive an email confirmation with your order details.

Can I modify or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible.

We will do everything we reasonably can to accommodate your request. However, because many of our products are shipped directly from manufacturers or may be custom ordered, changes may not be possible once production or shipping has begun.

When will my payment be processed?

Payment is securely processed when your order is placed through our checkout.

Can I speak with someone before placing an order?

Absolutely.

If you'd like assistance selecting the right product, understanding specifications, or discussing delivery options, we're happy to help before you make your purchase.

Do you offer custom quotes for large projects?

Yes.

If you're furnishing a complete outdoor living space or purchasing multiple products, contact us and we'll be happy to discuss your project and provide assistance whenever possible.

Are all products in stock?

Product availability varies by manufacturer.

While we strive to keep inventory information as accurate as possible, availability can occasionally change. If a product has an extended lead time, we'll notify you as soon as possible.

Shipping & Delivery

Where do you ship?

We currently ship throughout the continental United States.

If you're located in Alaska, Hawaii, or another location, please contact us before placing your order. We'll gladly discuss available shipping options whenever possible.

How long does shipping take?

Shipping times vary depending on the manufacturer, product availability, and delivery destination.

Many of our products ship directly from our manufacturing partners, which means delivery times may differ by brand. Whenever possible, estimated lead times are provided on the product page or communicated during the ordering process.

Will I receive tracking information?

Yes.

Once your order has shipped, we'll provide tracking information whenever it is available from the manufacturer or freight carrier so you can monitor your delivery.

Does someone need to be home for delivery?

For many large outdoor products, yes.

Freight deliveries typically require an adult to be present to inspect and accept the shipment. Specific delivery requirements vary depending on the manufacturer and shipping carrier.

Do you offer white-glove delivery?

White-glove delivery is available for select products and manufacturers.

Availability depends on the product, delivery location, and manufacturer. If white-glove service is available for the item you're considering, we'll gladly discuss the available options before you place your order.

What should I do if my shipment arrives damaged?

Please inspect your shipment carefully before signing for delivery whenever possible.

If you notice any visible damage, note it with the delivery carrier, take photographs, and contact us as soon as possible. Prompt reporting helps us work with the manufacturer and freight carrier to resolve the issue quickly.

Can I schedule my delivery?

Many freight carriers will contact you to arrange a delivery appointment for oversized shipments.

Scheduling procedures vary by carrier and manufacturer, but we'll provide guidance whenever appointment scheduling is required.

Products & Materials

How do you choose the products you sell?

At Solare Patio Guild, we carefully curate products from manufacturers known for quality craftsmanship, thoughtful design, and long-term durability.

Rather than offering thousands of generic products, we focus on premium outdoor living solutions that deliver lasting value and elevate the way people enjoy their outdoor spaces.

Are your products designed for outdoor use?

Yes.

Every product we offer is designed for outdoor environments and selected with durability, performance, and long-term enjoyment in mind. Product materials and care recommendations vary by manufacturer and are provided whenever available.

Do your products include manufacturer warranties?

Most products include a manufacturer's warranty.

Warranty coverage varies by brand and product. Whenever warranty information is available, it can be found on the product page or by contacting our customer support team before placing your order.

Will my product require assembly?

Assembly requirements vary depending on the product.

Some items arrive fully assembled, while others require partial or complete assembly. Product pages include assembly information whenever it is provided by the manufacturer.

Are replacement parts available?

Many manufacturers offer replacement parts for their products.

Availability varies by brand, so if you need assistance locating a replacement part, please contact our team and we'll be happy to help whenever possible.

How do I care for my outdoor furniture?

Proper care depends on the materials used in your product.

Many manufacturers provide care and maintenance recommendations to help maximize the life of your investment. We encourage customers to follow those guidelines for the best long-term performance.

Returns, Cancellations & Warranty

What is your return policy?

Because many of our products are oversized, made-to-order, or shipped directly from the manufacturer, return eligibility varies by product and brand.

Please review our Return & Refund Policy or contact us before placing your order if you have questions about a specific item. We'll gladly help you understand the applicable return terms before you purchase.

Can I cancel my order after it has been placed?

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing or production may be eligible for cancellation. Once an order has been manufactured, prepared for shipment, or shipped, cancellation may no longer be possible.

What if my order arrives damaged?

Please inspect your shipment carefully upon delivery whenever possible.

If you notice visible damage, note it with the delivery carrier before signing, take photographs, and contact us within 48 hours of delivery. Prompt reporting allows us to work with the manufacturer and shipping carrier to resolve the issue as quickly as possible.

What if something is missing from my order?

If any item or component appears to be missing, please contact us as soon as possible.

We'll work with the manufacturer to verify your order and arrange shipment of any missing components when appropriate.

Are manufacturer warranties included?

Most products sold by Solare Patio Guild include a manufacturer's warranty.

Warranty coverage varies by brand and product. Complete warranty details are available on individual product pages or can be provided upon request before you place your order.

How do I file a warranty claim?

If you believe your product qualifies for warranty service, simply contact our customer support team.

We'll help determine the appropriate next steps and coordinate with the manufacturer whenever possible to make the process as straightforward as we can.

Why Shop with Solare Patio Guild?

Why choose Solare Patio Guild?

At Solare Patio Guild, we believe your outdoor space should be just as comfortable, functional, and inviting as the inside of your home.

That's why we carefully curate premium outdoor living products from trusted manufacturers known for quality craftsmanship and lasting performance.

Whether you're creating a quiet retreat, an outdoor kitchen for entertaining, or a complete backyard transformation, we're committed to helping you invest with confidence.