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Owned and operated by the real people behind Solare Patio Guild Inc, we welcome your questions and inquiries.
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Frequently Asked Questions
How long does shipping take?
We fulfill orders from warehouses located across the United States, with handling times of 1 to 3 business days and estimated transit of 5 to 8 business days for a total estimated window of 6-11 days to delivery from the time the order is placed. Free tracking is offered on most orders within the Continental U.S., excluding Alaska and Hawaii, with no order minimum required.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right with your hot tub, grill, or outdoor furniture, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model or color?
Exchanges are available within the return window for most products, as described in our Return Policy. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout. There are no hidden fees from us.
